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Privacy Policy

Last updated: 27 July 2026

This Privacy Policy explains how FreeMetrics Ltd ("FreeMetrics", "we", "us") collects, uses and protects information when you use our website (freemetrics.io) and our applications for Jira Cloud (the "Service").

Who we are

FreeMetrics Ltd is a company registered in England & Wales (company number 17364626) with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. For any privacy question or request, contact [email protected].

Information we collect

Legal bases

We process personal data to perform our contract with you (providing the Service), to comply with legal obligations, and for our legitimate interests in operating and securing the Service.

Data sharing

We do not sell personal data. We share data only with service providers necessary to operate the Service (such as cloud hosting), under appropriate data-processing terms, or where required by law.

Data retention

Contact correspondence is kept only as long as needed to handle your request. App configuration data is retained while your installation is active and deleted after uninstallation in accordance with Atlassian Marketplace requirements.

International transfers

Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to the processing of your personal data, and to data portability. To exercise any right, contact [email protected]. You also have the right to complain to a supervisory authority, including the UK Information Commissioner's Office (ICO).

Changes

We may update this policy from time to time. The latest version will always be available at this page, with the date above updated accordingly.