Talk to the people who built it.

No ticket queue, no tiers. You chat with an engineer who can read the run log with you and ship a fix.

Bottom-right corner of every page. Staffed 08:00–18:00 CET on working days; outside that, leave a message and we reply by email.

[email protected]
Reply within one business day, usually much faster.

A table, a field, a model, a schedule you need — tell us. If it is a reasonable addition we build it for you, at no extra cost.

Report vulnerabilities to [email protected] with "Security" in the subject. Acknowledged within one business day; fixes ship as app updates.

Before you write

A run failed.: The Overview page says why in plain words. Most cases: the service-account key was deleted or its role removed in Google Cloud. Fix it and press Run now.
A field is missing in BigQuery.: Check the Scope page — it may be excluded. New fields appear after the next run; values for older issues after the nightly reconcile.
Numbers do not match Jira.: Query the _current views, not the base tables; the base tables keep history. Deleted issues are excluded from _current.
I want to move to another dataset or project.: Change it on the Destination page. The plugin creates the tables and starts a fresh backfill; the old dataset is left as is.